Kay Boutique LLC
Shipping & Processing
What are your shipping charges?
Shipping is free on domestic orders over $30.00. For domestic orders under $30.00, shipping is calculated at 10% of your order total plus $6.00. For International orders, shipping is 10% of your order total plus $15.00.
Kay Boutique uses a combined shopping cart and only applies one shipping charge for orders from all our stores. You will not be charged separately on shipping for Wholesale Girls, Little Girl Mart, Little Boy Mart or PAWS orders.
Shipping charges are non-refundable.
For custom orders or bulk orders, your shipping charges will be based on the weight and preferred shipping method. Please call customer service to place special orders.
Do you have overnight shipping?
We are located in rural Montana so at this time we do not have overnight shipping available.
We do use USPS Express Mail service though. It is an estimated 1-2 business days for delivery and a minimum $20.00 charge. In order to receive Express Mail service, you must write “please send Express Mail” in the notes at check out and select the Express Mail options at checkout. We will contact you for additional charges on large and bulk Express orders where Express costs more than $20.00.
How are my items shipped? When will they ship out? & When will they arrive?
We pride ourselves on speedy shipping! If your order is placed during the week, we usually ship the next business day (or 2 days if we're flooded with orders!) Orders with hand crafted items may take up to 2 days to ship out. Due to the USPS and Fed Ex pickup schedule, there could be a delay of 1 business day before it leaves the warehouse. We ship using the US Postal Service and FedEx Ground, for domestic packages, most customers tell us they receive them in 4-5 business days after the order has been shipped out.
We also offer free shipping on domestic orders over $30.00! Get it fast and get it free!
Please select Express Shipping if you need it sent ASAP.
The shipping time is also a little longer for international packages (orders being delivered outside the United States). We are not responsible for any additional fees or holding time incurred by your package being held in customs when it reaches your country. Please give the package 30 days to arrive before you file a claim.
All packages are sent with delivery confirmation. You will receive a tracking email.. We insure packages over $100.00. An email notification will be sent when your order has been shipped. Please be sure to double check your SPAM folder as some customers have mentioned these notifications go into that mailbox.
We cannot be responsible for lost or stolen packages. If your package does not arrive, please contact the delivery service provider with your tracking information first. If you would like to get your package insured, we would be happy to do this for you.
Will you use my personal UPS or Fed-Ex account to ship?
You must call us before placing your order to accommodate this request.
Do you ship internationally?
Yes, we ship all over the world! For International orders (outside the United States) you will pay an additional flat $15.00 on top of our standard shipping charges.
We are not responsible for any additional fees or holding time incurred by your package being held in customs when it reaches your country. We cannot be responsible for lost or stolen packages. If your package does not arrive, please contact the delivery service provider with your tracking information first. If you would like to get your package insured, we would be happy to do this for you. Please give the package 30 days to arrive before you file a claim.
International shipping prices do not include customs fees or taxes that may be assessed by other countries.
We have been successfully shipping internationally since our business started. Looking forward to you ordering with us!
Do you ship to Mexico? Do you speak Spanish?
Absolutely we ship to Mexico! Please see our international shipping policy above. Currently we do not have any customer service representatives that speak Spanish, but we can email you in Spanish if you have questions. Gracias!
How can I track my package through your websites?
You may log onto your kayboutique.com account and you will be able to see all your order history. You can also track current orders there.
We will send out shipping confirmation with a tracking number when your order leaves our warehouse. Please be sure to double check your SPAM folder as some customers have mentioned these notifications go into that mailbox.
RETURNS REFUNDS & CHANGING ORDERS
What is your return policy?
Yes you can return unused, non-sale, non-clearance merchandise in the original condition. Wholesale Merchandise by nature may have a small percentage of minor manufacturing flaws or imperfections. Our low wholesale pricing is reflected by this fact. We are not able to refund for minor manufacturing flaws or defects. For extensive damage, please refer to our refund/exchange policy below. Our products are examined for damage before leaving the warehouse.
Our policy on returns is that they must be post marked within 5 days of receipt. Please include a copy of your invoice, circling the returned item & include reason for the return. Please be sure to return the products with a tracking number as they are your responsibility until they reach our warehouse.
We do not refund shipping charges.
We do not do exchanges, so if you’d like to order a different size, color or product, please ask for a refund and then place a new order online.
Please send it to:
Kay Boutique LLC- Returns
7 Business Park Road #3
Livingston, MT 59047
We will refund you the money for the returned item within 30 days of receipt of the returned merchandise. We will return the money via your method of payment, either credit card or PayPal.
A 15% restocking fee will be assessed for the following conditions:
- if merchandise is not received within 5 business days
- if merchandise has been used and is in unsellable condition
- if the order is cancelled or refused by the customer
I received the wrong item in my order, what should I do?
We double check every order that leaves our warehouse, and apologize if one has slipped by! Our team cares about your order and if we have made an error we will promptly fix our mistake. For training purposes, please advise who inspected your package.
Please double check your invoice and circle the item that is incorrect. Make a copy of the invoice and include it with the incorrect item. We do not send out return mailers or call tags. Please send it back to our warehouse with a little note and we’ll get the correct item out to you as soon as we receive it. If it was indeed our mistake, we will refund you for reasonable return shipping fees (US Postal service please), and send out the replacement free of charge.
Please be sure to return the products with a tracking number and insurance as they are your responsibility until they reach our warehouse.
Please send incorrect items to:
Kay Boutique LLC - Reships
7 Business Park Road #3
Livingston, MT 59047
I did not receive an item in my order and it said “refund” on my invoice, what does that mean?
Due to the fast pace nature of our changing inventory, an item may be in stock when you order it, but not in the warehouse when it’s fulfilled. We are currently improving and updating this system. Our packers will circle the item and write “refund” on your invoice. We do not have a back stock list and cannot resend you this item when it comes back into stock. The refunds for out of stock merchandise are processed every 4 days.
I just placed an order, can I add something to it?
We’re sorry but we cannot add to orders once they are processed. Our orders are shipped out in real time, they are automated and sent to the warehouse instantly, it would be impossible to manually pull your order out of the hundreds we receive and add to it.
If you'd like additional merchandise, please place another order online.
Can I cancel my order?
We’re sorry but we cannot cancel orders once they are processed. Our orders are shipped out in real time, they are automated and sent to the warehouse instantly, it would be impossible to manually pull your order out of the hundreds we receive and cancel it. If you do not want the merchandise once it arrives to you, you may send it back for a refund (less shipping charges and 15% restocking fee). Please follow our return policy above.
PRODUCTS & ORDERING
CHOKING HAZARD Some products may contain small parts. Not for under 3 years.
Do I have to have a wholesale account to order with you and is there a minimum amount required to order
We do not have wholesale accounts nor do we have minimum orders. We are a wholesale/resale store that passes our tremendous price savings down to our customers and the general public.
Is bulk pricing available?
Yes it is, and there is no account or coupon required. When you order in bulk, we will automatically apply a discount to your order.
Kay Boutique Bulk Pricing Discounts
$201 and above = 5% discount
For orders above $2000, please contact our sales department at 406-222-4853.
This discount will be automatically applied at check out. No coupons, no hassles. The discount cannot be combined with other coupons or discounts. To receive the benefits of the new arrival coupons, specials or closeout / clearance sale coupons, you will have to place a second order for those items. We apologize, our system does not allow for both. For free shipping you will need to follow our free shipping policy. http://wholesalegirls.kay-boutique.com/faqs-page
I see a color in the picture, but it’s not listed, how do I order it?
Unfortunately that color is temporarily sold out right now, that’s why we removed it from the list. Please check back frequently for updated stock and new colors.
Can I order over the phone?
Yes you can. Please call (406) 222-4853 during our business hours and we'll be happy to help you. You may also fax an order in. Please fax to (406) 222-4674 and call to confirm that we received it.
Can I order through the mail with a check?
Yes you can. Please place your order online and then choose "pay by check" when you're checking out in the shopping cart. Mail a copy of your receipt, your contact information and your check to Kay Boutique, 7 Business Park Road #3, Livingston, MT 59047. For orders under $100.00 your merchandise will be held for 7-10 days until we confirm payment has been cleared. For orders over $100.00 we will need bank verification of funds. This process may take longer than 10 days. We cannot accept checks on International orders or from International customers.
Do you offer discount or coupon codes?
We keep our prices low year round, so we do not have any ongoing coupons. Please check back often for special sales, closeouts and holiday packages though. We do send out special coupons codes for our members only, so be sure to sign up for our mailing list.
Do you have a catalog?
Right now we do not have a catalog, but we are in the process of putting that together! Stay on the lookout for our announcement and be sure to sign up for our mailing list. You will be one of the first to know.
Why is there is no option for me to pick my colors in the “assortments”?
We’re sorry but you cannot pick customized assortments. We are a wholesale/resale store that passes our tremendous price savings down to our customers. The way we accomplish this is keeping our hand sorting to a minimum.